NHA Certified Electronic Health Records Specialist (CEHRS) Exam

When documenting a patient cancellation in the EHR scheduling system, what is the BEST practice?

Delete the appointment slot so it can be immediately reused Mark the appointment as a no-show regardless of the reason Record the cancellation reason and add the patient to the waitlist if clinically appropriate Reschedule the patient automatically without further documentation

Correct Answer:

Record the cancellation reason and add the patient to the waitlist if clinically appropriate

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