CHL Practice Questions - HSPA Certified Healthcare Leader (Sterile Processing) Exam

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A CHL needs to communicate a major workflow change to OR nurses who are resistant to new tray delivery schedules. Which communication approach is most likely to gain stakeholder buy-in?

Send an email memo announcing the change with the new effective date Present data showing how the change improves on-time delivery metrics, acknowledge their concerns, and involve them in implementation planning Implement the change without advance notice to avoid prolonged resistance Have the hospital administrator mandate the change from the top down

Correct Answer:

Present data showing how the change improves on-time delivery metrics, acknowledge their concerns, and involve them in implementation planning

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