SkillsUSA Customer Service Practice Test

Which term means a person who uses the services of a lodging or food service operation?

Guest Intangible Opinion Product

Correct Answer:

Guest

Explanation:

In hospitality, the person who uses lodging or food service is called a guest. That term reflects the service relationship at hotels and restaurants—staff are there to take care of the guest and meet their needs, creating a welcoming, accommodating experience. A guest is the recipient of the service, not the product or a judgment about the service. Intangible describes something you can’t touch, like a service quality. Opinion is a personal viewpoint. Product is the item being sold or consumed. None of those describe the person receiving the service in a lodging or food-service setting the way “guest” does.

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