AARC Accredited Automotive Recycler Certification

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When a customer returns a recycled part claiming it is defective, what is the recommended first step for an AARC-certified recycler?

Inspect the part and verify the defect claim before issuing a refund or replacement Immediately issue a full refund without inspection Refuse the return entirely Charge the customer a restocking fee immediately

Correct Answer:

Inspect the part and verify the defect claim before issuing a refund or replacement

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