Starbucks Training Practice Test

When a guest has an allergen concern, the priority is to manage the risk by confirming exactly which allergen to avoid, guiding safe options the guest can have, and preventing cross-contact in preparation. Confirming the allergen means asking the guest to specify the exact ingredient and, if needed, checking product ingredients and preparation steps. Advising safe options means offering beverages and foods that do not contain the allergen and explaining any potential hidden sources or substitutions. Preventing cross-contact involves using dedicated utensils and equipment, keeping separate surfaces, and ensuring there is no contamination during assembly or serving. This approach keeps the guest safe and builds trust through careful, proactive service. Options that skip discussing allergens, wait for a supervisor, or ignore the concern can put the guest at risk or slow down service.