RSPH Level 3 Award In Supervising Food Safety And Hygiene

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What should a food safety supervisor do if a customer reports having an allergic reaction to food served at the premises?

Deny responsibility and suggest the customer is mistaken Ensure the customer receives appropriate first aid (call 999 if anaphylaxis suspected), preserve samples of the food consumed and ingredients used, document the incident fully, investigate the allergen management system for failures, review and improve procedures, and report to the local authority if required Offer a refund and take no further action Wait to see if the customer complains formally

Correct Answer:

Ensure the customer receives appropriate first aid (call 999 if anaphylaxis suspected), preserve samples of the food consumed and ingredients used, document the incident fully, investigate the allergen management system for failures, review and improve procedures, and report to the local authority if required

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