CII R01 Financial Services Regulation And Ethics

What must a firm's 'final response' to a complaint include?

Only an apology The firm's decision, the reasons for it, and information about the right to refer to the Financial Ombudsman Service Only the amount of compensation offered A summary of the firm's complaints policy

Correct Answer:

The firm's decision, the reasons for it, and information about the right to refer to the Financial Ombudsman Service

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