Salesforce Service Cloud Consultant Practice Questions - Salesforce Certified Service Cloud Consultant Exam

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A support organization wants one agent to remain accountable for a case until resolution, even when specialists contribute along the way. Which support model fits best?

Swarming with a clearly accountable case owner Round-robin ownership transfer at every handoff A separate case for each contributing team A shared inbox with no individual ownership

Correct Answer:

Swarming with a clearly accountable case owner

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