Agile Business Analyst (AgileBA) Practice Exam

In Lean thinking, the second principle is to map the value stream. This means charting every step involved in delivering a product or service—from initial idea through to the customer—and distinguishing which steps actually add value from those that don’t. Seeing the entire sequence helps reveal waste such as delays, unnecessary handoffs, and bottlenecks, so you can target improvements where they matter most. Mapping the value stream is the bridge between defining value and creating flow. You first define what the customer considers valuable; then you map the process to see all activities, so you can remove non-value-adding steps before you try to make the work flow smoothly or pull work through the system. After mapping, you would typically work on creating flow, then establishing a pull system, and finally pursuing perfection. Defining value is the starting point, not the second principle. Creating flow comes after you’ve mapped the value stream, and using a pull system follows once flow is improved.