CMGT-BC Practice Questions - CMGT-BC Nursing Case Management Exam

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A case manager receives a phone call from a patient's adult child, who is requesting information about their parent's recent diagnosis. The patient has not signed a release of information for this family member. How should the case manager respond?

Provide the requested information, as the caller is an immediate family member. Inform the caller that they cannot share any information due to patient privacy laws, and explain how the patient can provide consent. Ask the caller to provide some personal details about the patient to verify their identity before sharing the information. Put the patient on the phone to give verbal consent to share the information.

Correct Answer:

Inform the caller that they cannot share any information due to patient privacy laws, and explain how the patient can provide consent.

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