HSC Retail Services (VET) Practice Questions - HSC Retail Services (VET) (NSW Higher School Certificate, Year 12) Exam

What is the recommended first action when responding to an upset or complaining customer?

Listen calmly without interrupting and acknowledge their feelings and issue Argue immediately to defend company policy Tell the customer that their complaint is invalid and walk away Transfer them to another department without explaining why

Correct Answer:

Listen calmly without interrupting and acknowledge their feelings and issue

Access more questions from this quiz

Continue to HSC Retail Services (VET) Practice Questions - HSC Retail Services (VET) (NSW Higher School Certificate, Year 12) Exam for more practice questions and the full quiz experience.

Access More Questions