AK Cosmetology Practice Questions - Alaska State Cosmetology Licensing Exam

What is the proper process for handling a client complaint in an Alaska salon?

Ignore the complaint Listen professionally, document the complaint, attempt resolution, and inform the client of their right to file a board complaint if unsatisfied Blame the client for the issue Immediately refund all money without discussion

Correct Answer:

Listen professionally, document the complaint, attempt resolution, and inform the client of their right to file a board complaint if unsatisfied

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