SC HVAC Contractor Practice Questions - South Carolina HVAC Contractor License Exam

What is the proper procedure for handling a warranty claim on behalf of a customer in South Carolina?

Tell the customer to contact the manufacturer directly Document the issue, contact the manufacturer per their warranty procedure, and coordinate the repair or replacement Ignore warranty obligations Charge the customer for all parts and labor regardless of warranty

Correct Answer:

Document the issue, contact the manufacturer per their warranty procedure, and coordinate the repair or replacement

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