Cisco Customer Success Manager Practice Questions - Cisco Customer Success Manager (820-605 DTCSM DTBCA) Exam

What is the BEST definition of a 'customer outcome' in Cisco Customer Success terminology?

A specific product feature the customer has deployed What the customer is trying to achieve, expressed in their business terms The number of licenses the customer has purchased The technical configuration of the deployed solution

Correct Answer:

What the customer is trying to achieve, expressed in their business terms

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