CIW User Interface Designer (UID) Practice Test

Why is a systems approach preferred when investigating human error?

It assumes every error is caused by inadequate training It focuses only on the person who made the final mistake It considers how organizational, task, environmental, and human factors interacted It avoids examining equipment design

Correct Answer:

It considers how organizational, task, environmental, and human factors interacted

Explanation:

A systems approach examines the broader conditions that shaped performance instead of treating the final operator action as the only cause.

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