CHRA Performance Management And Appraisal Practice Test

What is 360-degree feedback?

Feedback from multiple sources, including self. Feedback from customers only. Feedback from HR only. Self-assessment only.

Correct Answer:

Feedback from multiple sources, including self.

Explanation:

360-degree feedback gathers performance information from a variety of sources—peers, managers, direct reports, and often customers—plus the individual’s own self-assessment. This broad input creates a well-rounded view of how someone behaves and performs across different relationships and situations, helping identify strengths and development needs. It’s primarily used for development and growth, guiding personalized plans rather than relying on a single perspective. Feedback from customers only, HR only, or self-assessment only would provide a narrower picture, which is why collecting from multiple sources including self is the best way to assess performance.

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