CompTIA A+ Chapter 9 Operational Procedures

Which of the following is false regarding dealing with customers?

(B) SSH Make a concentrated effort to ascertain the customer’s technical level, and communicate above it. (B) By serial number (D) Operating system

Make a concentrated effort to ascertain the customer’s technical level, and communicate above it.

Correct answer: Make a concentrated effort to ascertain the customer’s technical level, and communicate above it.

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