Texas Certified Nursing Assistant (CNA) Practice Exam

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What should a CNA do if a patient expresses feeling anxious?
Correct Answer:
Listen and provide reassurance
Explanation:
When a patient expresses feelings of anxiety, the most effective response a Certified Nursing Assistant can provide is to listen and offer reassurance. This approach validates the patient's feelings and fosters a supportive environment. By actively listening, a CNA can help the patient feel heard and understood, which can significantly reduce their anxiety. Offering reassurance can help create a sense of safety and stability for the patient. It is essential for the CNA to use calming language and empathize with the patient, ensuring they know that their concerns are taken seriously. This support not only helps alleviate immediate anxiety but can also build trust between the patient and the caregiver. Addressing a patient's anxiety with understanding and compassion promotes better emotional well-being and can lead to improved overall care outcomes. Recognizing and validating emotions is a critical component of patient-centered care, as it encourages open communication and can empower patients to express their needs and concerns.

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