TICO - Travel Industry Council Of Ontario Exam

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Which of the following statements is NOT TRUE, when it comes to describing TICO's role in attempting to resolve disputes between consumers and registrants?

TICO will hear complaints between a consumer and an unregistered travel agent. TICO staff will review the complaint against the requirements of the Act and Regulation to determine if the registrant met their obligations. A complainant must fill out a complaint form and include information and supporting documents. TICO has the authority to impose a settlement in a dispute.

Correct Answer:

TICO has the authority to impose a settlement in a dispute.

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