Certificate III In Hospitality Practice Questions - SIT30622 Certificate III In Hospitality Exam

What does active listening involve when taking a complex table order in a busy dining room?

Maintaining eye contact, nodding, and repeating back the order to confirm details. Nodding politely while scanning the room for other tables that need attention. Writing the order down quickly without looking up to save time. Interrupting the customer to suggest faster-cooking menu alternatives.

Correct Answer:

Maintaining eye contact, nodding, and repeating back the order to confirm details.

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