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Forbes Standards Practice Test

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What demonstrates a genuine sense of interest in a guest?
Correct Answer:
Inquiring about their stay or plans for the day
Explanation:
Focusing on the guest’s experience and opening a dialogue about what would make their stay easier shows genuine interest. Asking about how their stay is going and what they’d like to do for the day signals that you care about their specific plans and comfort, not just about completing a service. This invites the guest to share preferences, schedules, and needs, which you can respond to with personalized recommendations, arrangements, or adjustments. That kind of interaction builds trust and makes the guest feel seen as a person, not just a customer. By comparison, offering a discount feels more transactional, complimenting appearance can come off as superficial, and asking for feedback after checkout, while important, doesn’t address the current experience of the guest.

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