Certified Pega Business Architect Practice Exam

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What case type relationship should be configured for a hotel review requirement?
Correct Answer:
Configure hotel review as a child case
Explanation:
In the context of case type relationships, configuring the hotel review as a child case is appropriate because it typically indicates a dependent relationship where the review is related to a specific parent case, such as a hotel booking. When a hotel booking is made, there is an inherent need to capture a review as part of that booking experience, meaning the review should directly reference or depend on the booking case. This hierarchical structure allows for better organization and management of data, as the review process can be closely tied to the details of the associated hotel booking. Having the hotel review as a child case enables functionalities like automatically associating the feedback with the existing booking case, tracking progress, and managing workflows efficiently. Additionally, if there are updates or changes regarding the hotel booking, those can also trigger updates within the child case of the review, ensuring that all information remains relevant and accurate. This structure reflects a clear relationship where one case (the hotel review) cannot exist meaningfully without its parent case (the hotel booking), thus emphasizing the dependency that characterizes a child case scenario.

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