Continuity Of Care Exam 2 Practice

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What are the five RCA steps?
Correct Answer:
Identify problem, collect data, identify resource constraints, recommend actions, and measure effectiveness.
Explanation:
Root Cause Analysis is about moving from identifying a problem to implementing fixes and confirming they work. The best five-step sequence here follows that logical path: first clearly identify the problem so everyone agrees on what needs to be fixed; next gather data to understand what happened and what evidence points to underlying causes; then consider resource constraints to ensure proposed solutions are feasible and won't create new barriers; next develop and propose actions aimed at addressing the root causes discovered; finally measure the effectiveness of those actions to verify the issue is resolved and to prevent recurrence. This structure keeps the focus on understanding causes, planning concrete, feasible remedies, and validating their impact. The other options mix in elements from project management, the classic PDCA cycle, or the scientific method, but they don’t emphasize a five-step RCA flow that centers on problem definition, data-driven analysis of root causes (including feasibility), concrete corrective actions, and verification of results.

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