NTN ECOMM Practice Questions - NTN ECOMM Emergency Communications Operator Exam (911 Dispatcher) Exam

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VIDEO SCENARIO: A caller is crying, 'I can't breathe... my chest hurts so bad...' and gives the address as 'thirty-two oh five Pine'. How should the call-taker confirm the address?

Ask the caller to repeat it five times Read back '3205 Pine, is that correct?' Wait until the caller calms down Look it up after dispatch

Correct Answer:

Read back '3205 Pine, is that correct?'

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