BCSP CIT Practice Questions - Certified Instructional Trainer (CIT) Exam

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Two trainees disagree loudly during a case study on incident investigation. The CIT's FIRST conflict resolution step should be to:

Dismiss both trainees from class Acknowledge the disagreement, set ground rules, and redirect discussion to the learning objective Take the side of the more senior employee Ignore the behavior and continue the lecture

Correct Answer:

Acknowledge the disagreement, set ground rules, and redirect discussion to the learning objective

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