Station Agent Practice Exam

Under which scenario should you bill a ride?

If the BOSC card is not being read by the BOSC reader If the BOSC reader is functioning properly If a passenger uses a valid trip pass for school groups If the BOSC card is read correctly

Correct Answer:

If the BOSC card is not being read by the BOSC reader

Explanation:

When fare data can’t be verified because the BOSC card isn’t being read by the BOSC reader, you should bill the ride. Without a successful read, there’s no proof of payment to attach to the trip, so manual billing ensures the ride is accounted for and revenue isn’t lost. If the reader is functioning properly and can read the card, or if the passenger has a valid trip pass that’s recognized, there’s no need to bill manually—the system will handle it or the fare is already validated. The essential idea is to bill only when you can’t confirm payment due to a faulty or unread card.

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