Certificate III In Hospitality Practice Questions - SIT30622 Certificate III In Hospitality Exam

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Under unit SITXCCS014, what is the very first step you should take when a customer approaches you with a complaint about service?

Offer an immediate refund to resolve the issue quickly. Refer the customer to the duty manager immediately without speaking to them. Listen actively and attentively to the customer without interrupting. Explain that the venue is understaffed and ask them to be patient.

Correct Answer:

Listen actively and attentively to the customer without interrupting.

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