Certificate III In Hospitality Practice Questions - SIT30622 Certificate III In Hospitality Exam

How should you professionally answer a telephone reservation enquiry in a hospitality venue?

Say "Yeah, what can I get you?" to show a relaxed and casual attitude. Use a warm greeting, state the venue name, introduce yourself, and offer assistance. State the venue name and immediately ask for their credit card details. Answer with "Hello, please hold" and leave the caller on standby.

Correct Answer:

Use a warm greeting, state the venue name, introduce yourself, and offer assistance.

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