Certified Customer Service Representative (CCSR)

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Under the Gramm-Leach-Bliley Act (GLBA), which of the following is considered Non-Public Personal Information (NPI) that a CSR has a duty to protect?

The bank's publicly posted hours of operation. A list of mortgage products offered by the bank. A customer's account balance and social security number. The address of the bank's corporate headquarters.

Correct Answer:

A customer's account balance and social security number.

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