ARLA Level 3 Residential Letting & Property Management Practice Questions - Propertymark Level 3 Award In Residential Letting & Property Management (ARLA, UK) Exam

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Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), what constitutes a 'misleading omission' by a letting agent?

Giving false or inaccurate information about a property's monthly rental price. Failing to disclose a material fact, such as a severe damp issue, that would affect a consumer's transactional decision. Refusing to accept a holding deposit from a prospective tenant who has failed a credit check. Publishing a property advert on a portal that does not display the Energy Performance Certificate (EPC) rating.

Correct Answer:

Failing to disclose a material fact, such as a severe damp issue, that would affect a consumer's transactional decision.

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