CII R01 Financial Services Regulation And Ethics

Under FCA rules, what constitutes a 'complaint'?

Only a formal written letter of dissatisfaction Any oral or written expression of dissatisfaction about a firm's provision of or failure to provide a financial service Only concerns raised through the firm's official complaints form Only issues where the customer has suffered a financial loss

Correct Answer:

Any oral or written expression of dissatisfaction about a firm's provision of or failure to provide a financial service

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