Civil Service Administrative Practice Test

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The most productive aid to the administrator in discovering improvements in work procedures is to:
Correct Answer:
Encourage Ideas From His Workers
Explanation:
Inviting ideas from workers who actually perform the tasks taps into practical, on-the-ground knowledge. These frontline contributors see bottlenecks, safety concerns, and steps that waste time that managers may miss, so their suggestions are usually the most realistic and actionable for improving procedures. Plus, involving them builds ownership and makes it more likely that changes will be tried, accepted, and sustained. Allowing more time to think without a structured way to capture and evaluate ideas can slow progress and may not yield concrete improvements. Making frequent experimental changes disrupts work and wastes resources, often without clear evidence that the changes are beneficial. Implementing every submitted suggestion is impractical and could ignore safety, cost, or compatibility with other processes. So, the best approach is to actively encourage ideas from workers, combining their insights with thoughtful evaluation and selective implementation.

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