OSIR Practice Questions - OffSec Incident Responder (OSIR, IR-200) Exam

In ITIL incident management, how does an 'incident' differ from a 'problem'?

Incidents are always security-related; problems are operational An incident is an unplanned interruption or quality reduction; a problem is the underlying root cause that may produce one or more incidents A problem must be reported within 24 hours; an incident has no SLA Incidents are tracked in change management; problems are tracked in incident management

Correct Answer:

An incident is an unplanned interruption or quality reduction; a problem is the underlying root cause that may produce one or more incidents

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