Emerit Front Desk Agent Practice Questions - Emerit Front Desk Agent Professional Certification Exam (TCP) Exam

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A guest wants to change arrival from Friday to Saturday on a prepaid non-refundable rate. What is the best first response?

Silently change the dates without checking rate restrictions Explain the rate rules from the reservation, then offer compliant options or escalate per policy Cancel the booking immediately without discussing fees Tell the guest changes are never allowed under any rate

Correct Answer:

Explain the rate rules from the reservation, then offer compliant options or escalate per policy

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