NYPD Police Communications Technician Practice Questions - NYPD Police Communications Technician Exam (NYC DCAS) Exam

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Rule: When two conflicting addresses are given, re-verify with the caller and use Automatic Location Identification (ALI) only as a backup if the caller cannot clarify. A caller first says 214 West 45th Street, then says 241 West 45th Street, and is still on the line. What is the correct next action under the rule?

Dispatch immediately to 214 without checking Re-verify the address with the caller before relying only on ALI Ignore both addresses and close the call Use only ALI and never ask the caller again

Correct Answer:

Re-verify the address with the caller before relying only on ALI

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