Salesforce Field Service Consultant Practice Questions - Salesforce Certified Field Service Consultant Exam

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Operating Hours on a Service Territory and Operating Hours on a Service Resource serve different purposes. Which statement is correct?

Territory Operating Hours determine when work can be scheduled in that geography; Resource Operating Hours determine when a specific resource is available. Resource Operating Hours always override Territory Operating Hours during optimization. Operating Hours can only be set on the Service Territory, not on Service Resources. Operating Hours apply only to Service Appointments, never to territories or resources.

Correct Answer:

Territory Operating Hours determine when work can be scheduled in that geography; Resource Operating Hours determine when a specific resource is available.

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