Credit Union Management School (CMS) Year 3 Practice Test

In SBID, which list correctly lists its components?

Situation; Behavior; Impact; Desire Situation; Behavior; Impact; Decision Scenario; Behavior; Impact; Desire Situation; Behavior; Influence; Desire

Correct Answer:

Situation; Behavior; Impact; Desire

Explanation:

SBID uses four elements to structure feedback: Situation, Behavior, Impact, and Desire. The Situation sets the context of what was happening; Behavior describes the specific, observable actions taken; Impact explains the effect those actions had on others or outcomes; and Desire expresses what you want to happen next, usually a concrete request or change. This sequence is what makes SBID distinct: it moves beyond judgment by anchoring feedback in context, observable actions, and a clear future request. The other options mix in terms like Scenario, Decision, or Influence, which aren’t part of SBID, so they don’t fit the framework.

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