Sdi Practice Test & Exam Prep | United Kingdom

What is the primary objective of the ITIL Incident Management process?

To diagnose the underlying root cause of recurring IT infrastructure failures. To restore normal service operation as quickly as possible while minimizing adverse impact on business operations. To review and approve technical changes before deployment to production environments. To maintain the definitive repository of verified configuration items and technical dependencies.

Correct Answer:

To restore normal service operation as quickly as possible while minimizing adverse impact on business operations.

Access more questions from this quiz

Continue to Sdi Practice Test & Exam Prep | United Kingdom for more practice questions and the full quiz experience.

Access More Questions