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Corrections Communication Practice Test

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In initial public statements about a critical incident, which practice should be avoided?
Correct Answer:
Speculation, unverified claims, and inflammatory language.
Explanation:
In crisis communication, the priority is to share accurate, verified information and maintain calm, professional language. The practice to avoid is making speculation, unverified claims, and inflammatory language because they can spread rumors, mislead the public, and erode trust in authorities. When possible, stick to confirmed facts, acknowledge what isn’t yet known, provide a brief timeline of verified events, and direct people to official sources for updates. These approaches keep communications credible and help the public make informed decisions during a critical incident.

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