Zendesk Support Administrator Expert Practice Questions - Zendesk Support Administrator Expert Certification Exam

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In an SLA policy, an admin configures a First Reply Time target of 4 hours using business hours. The account's business hours are Mon-Fri 9:00-17:00. A ticket arrives Friday at 16:00. When is the First Reply Time target due?

Friday at 20:00 the same day Saturday at 12:00 Monday at 09:00 Monday at 11:00

Correct Answer:

Monday at 11:00

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