USPS Virtual Entry Assessment (VEA) [exam-quick]

If you are unsure how to answer a customer’s question, what is the best course of action?

Make up an answer that sounds reasonable Tell the customer you don’t know and leave it at that Inform the customer that you will find the correct information and get back to them Ignore the question and move on

Correct Answer:

Inform the customer that you will find the correct information and get back to them

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