Disney College Program Interview Practice Exam

If a guest does not want to use the photo service, what should you do?

I would push them to use the service I would ignore their decision I would cancel the service I would respect their decision, and offer to take a photo with their personal device

Correct Answer:

I would respect their decision, and offer to take a photo with their personal device

Explanation:

Handling a guest decision with respect and offering practical options is the main idea here. When a guest doesn’t want to use the photo service, the best approach is to acknowledge their choice and offer to take a photo using their personal device. This keeps the interaction positive, avoids pressure, and still helps capture memories in a way that fits the guest’s comfort level. It shows you value their experience and are willing to help on their terms. Pushing the service would feel intrusive, ignoring their decision is disrespectful, and canceling the service isn’t necessary—the guest is free to opt out, and you can still provide friendly assistance.

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