988 Lifeline Learning Module 1-4 Practice Test

Ambiguous self-harm threats require a careful, nonjudgmental risk assessment. Treat the threat seriously, because intent can be unclear or change quickly. The staff member should explore whether the person has a plan, how immediate the risk is, and whether they have access to means. This helps determine danger level and the right safety steps. Use supportive, open-ended questions to invite discussion, validate feelings, and build rapport so the person stays engaged in safety planning. Develop a plan that includes steps to reduce access to means, coping strategies, and arrangements for follow-up care or escalation to a higher level of support as needed. Document the assessment and safety plan, and involve supervisors or mental health professionals when appropriate to ensure ongoing safety. Dismissing the threat as attention-seeking risks missing real danger. Terminating the call prevents essential assessment and safety planning. Referring to police without an assessment can be inappropriate or insufficiently tailored to the person's current level of risk.