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During pre-registration, a registrar finds two existing records for the same patient with slightly different addresses. What is the best management response?

Create a third record so today's encounter is not delayed Use the record with the most recent address and ignore the other record Follow the duplicate-record resolution process to protect EMPI integrity before completing the account Ask the patient which medical record number they prefer

Correct Answer:

Follow the duplicate-record resolution process to protect EMPI integrity before completing the account

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