Salesforce OmniStudio Consultant Practice Questions - Salesforce Certified OmniStudio Consultant Exam

Access More Questions

During discovery for a Communications carrier rolling out a new self-service flow, the consultant needs to capture the customer's perspective at each step. Which discovery technique is BEST aligned with that goal?

Build a working prototype before any interviews Build personas and journey maps before configuring components Skip discovery and rely on the Industry Process Library template Start by deploying FlexCards into UAT and gather reactions

Correct Answer:

Build personas and journey maps before configuring components

Access more questions from this quiz

Continue to Salesforce OmniStudio Consultant Practice Questions - Salesforce Certified OmniStudio Consultant Exam for more practice questions and the full quiz experience.

Access More Questions