Contact Center AP Practice Questions - Salesforce Contact Center Accredited Professional (AP-226) Exam

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During discovery, a consultant needs to understand which roles will use the Salesforce Contact Center and what each role needs to accomplish. Which discovery activity directly produces this understanding?

Building Omni-Channel routing configurations Defining personas and stakeholders Deploying change sets to production Configuring presence statuses

Correct Answer:

Defining personas and stakeholders

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