Salesforce Business Analyst Practice Questions - Salesforce Certified Business Analyst Exam

Access More Questions

During customer discovery, which technique is BEST for understanding how a service rep actually performs work, including the workarounds they use?

A formal procurement review Contextual inquiry / on-the-job observation Reading the org's annual report Sending a yes/no survey

Correct Answer:

Contextual inquiry / on-the-job observation

Access more questions from this quiz

Continue to Salesforce Business Analyst Practice Questions - Salesforce Certified Business Analyst Exam for more practice questions and the full quiz experience.

Access More Questions