BAO Objective Exam Practice Questions - BAO Funeral Service Licensing (Objective MCQ) Examination (Ontario) Exam

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During an arrangement conference, which action best demonstrates supportiveness and sensitivity to the person making arrangements?

Communicate in a supportive, sensitive manner consistent with accepted professional practice while clarifying misinformation. Provide only written materials and leave the family alone to decide. Recommend the most expensive package to maximize establishment revenue. Defer all questions to a clergy member and refuse to discuss options.

Correct Answer:

Communicate in a supportive, sensitive manner consistent with accepted professional practice while clarifying misinformation.

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