HSC Retail Services (VET) Practice Questions - HSC Retail Services (VET) (NSW Higher School Certificate, Year 12) Exam

During a conversation with a customer, what does active listening involve?

Maintaining eye contact, nodding, and paraphrasing customer statements to confirm understanding Interrupting the customer frequently to correct their terminology Formulating your personal response while the customer is still speaking Looking past the customer to monitor other shoppers in the aisle

Correct Answer:

Maintaining eye contact, nodding, and paraphrasing customer statements to confirm understanding

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