APMG Change Practitioner Practice Questions - APMG International Change Management Practitioner Certification (CM3) Exam

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During a change readiness assessment, the change manager discovers that staff survey scores show high levels of anxiety and a sense of loss around familiar processes, but most employees intellectually understand why the change is necessary. Using the Kubler-Ross change curve, where are the majority of staff?

Denial — they do not yet accept that change is real Anger — they are blaming others for the disruption Depression — they are experiencing the emotional low of loss and anxiety before moving to acceptance Acceptance — because they understand the rationale, they have already moved past the curve

Correct Answer:

Depression — they are experiencing the emotional low of loss and anxiety before moving to acceptance

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